As we settle in to the New Year, I want to thank you for your customer loyalty and share some exciting developments that will help us better serve you.
How frustrating is it when the cleaning crew that you’ve come to know and trust suddenly changes, and the new crew needs to be taught what’s what and who’s who? Not only do you need to spend time retraining the new crew, but you also have to deal with complaints that the cleaning service is not as good as it used to be. This is frustrating and a waste of your time.
In an effort to reduce these changes and retain our best employees, we are implementing a new bonus program for our hourly cleaners. The bonus is paid quarterly to cleaners who have worked for us for one full year, and who do not have any unexcused absences or disciplinary actions during the quarter. The amount of the bonus is equivalent to two extra pay days per quarter, or eight pay days per year. This is our way of rewarding our most dependable and responsible cleaners. We are confident that this plan will reduce turnover and increase our employees’ loyalty to us and you.
I’m often asked about our training program. The question is usually rhetorical and asked in the negative when something isn’t going well, like, “don’t you train your cleaners?!” The short answer is that we do train them, but we could do a better job. I’m also asked about quality control inspections to make sure our cleaners are following the daily/weekly/monthly/quarterly/annual cleaning specification in our contract. We definitely do this, but we could also do better. We could be more consistent and proactive, and do a better job communicating with you.
To improve on these two fronts, and improve our operations in general, we recently hired Joseph Espinoza as our new operations manager to strengthen the existing management team. Joe reports to Michael Reeves, our chief operating officer, and his primary responsibilities are training and quality control. He has almost 30 years of cleaning experience, including more than a decade each at Team Clean and running his own commercial cleaning business. We’re excited to welcome Joe to the team, and look forward to his many contributions that will improve our service for you.
Again, I want to thank you for your business, which we hope to earn each and every day.
President & CEO